Providing exceptional customer service is a core value of Albert Boscov, Chairman and CEO, as well as our more than 7,500 coworkers. We view our customers as our “Friends.” We promote exceptional service through our “Circle of Service” initiative, which sets a high standard for exceeding our customers’ needs.
The “Circle of Service” promotes:
We celebrate our coworkers’ service successes at pre-opening morning huddles everyday. At these huddles, coworkers share stories of how they:
It is our goal to have all of our stores exude the same warmth, courtesy, friendliness, charm and service established by our founder, Solomon Boscov, over 100 years ago.
“When Mr. Evans called my home the afternoon of April 28 and asked, ‘What can I do to make you happy?’, I was confident that the situation would be resolved to my parents’ satisfaction and I was not disappointed. That following morning, Lisa from your Customer Service Department called to let me know she was looking into the matter. Within two hours after that conversation, Charlie from the Lehigh Valley Mall Upholstered Furniture Department called to update me on the fact that a Canoe Ridge Firm Mattress, the style my mother purchased on April 19 for my father’s defective mattress, could be ordered with us only having to pay the difference in price. I was extremely happy to relay that news to my parents. I want to thank you and all of your employees who assisted in resolving this situation and turning us into very satisfied Boscov’s customers for a long time.”
-Marianne, Lansdale, Pa.
KUDOS TO BOSCOV’S!
“I posted earlier today about an unpleasant experience I had while shopping at Boscov’s. In a matter of minutes, I had a response from Boscov’s AND a personal phone call from the Vice President of Customer Satisfaction. Every retailer should take a cue from Boscov’s on how to treat their customers and handle negative feedback. Pat was never defensive about my situation – only apologetic and wanted to ensure the situation was corrected (immediately) and I was a satisfied customer. I am, Pat. In fact, I’m a customer for life! Thanks for living the promise!”
-Facebook post from Sharon,
Beaver Falls, Pa.